If you have any questions or need support, please do not hesitate to contact us.
Our service team is available at set times for written or telephone inquiries.
Email: info@chincheckgermany.com
Telephone: +49 1520 2627172
Availability: Monday–Friday, 9:00–17:00
Your order will usually be prepared for shipment within 1–2 business days. Delivery typically takes 2–5 business days, depending on your location and regional delivery service.
Shipping is free worldwide via express service.
After shipment, you will receive a shipping confirmation with your tracking number and access to the returns portal.
Our customer service team is available daily to answer any questions you may have about orders, products, or returns.
Email: info@chincheckgermany.com
Telephone: +49 1520 2627172
We can be reached Monday to Friday, 9:00 AM to 5:00 PM.
We will process your request as quickly and reliably as possible.
Unused items can be returned within 14 days of receipt. The item must be unworn, undamaged, and with its original packaging, tags, and accompanying materials. After registering on the returns portal, you will receive a prepaid return label via email. Drop off the package at a collection point, and after inspection, the amount will be refunded to the original payment method within 3–5 business days.
