Shipping policy

Worldwide Express Shipping

We ship worldwide and free of charge via express. Orders are usually prepared for shipment within 1–2 business days and handed over to our shipping partner.

Delivery times

Delivery usually takes place within 2–5 business days, depending on the recipient country and regional delivery. The information serves as a guide and is not binding.

Shipping confirmation

After shipping, you will receive a confirmation with your tracking number as well as access to our returns portal.

Returns

Unused items can be returned within 14 days of receipt.

Conditions

The item must be unworn, undamaged, and complete. Packaging, labels, and accompanying materials must be in their original condition.

Return process

Returns portal: Use the link in your shipping confirmation. Return label: After registration, you will receive a pre-paid label via e-mail. Return shipment: Drop off the package at a shipping partner acceptance point. Refund: After inspection, the refund will be made to the originally used payment method within 3–5 business days.

Customer service

If you have any questions, our customer service is available to you at any time. Contact: info@chincheckgermany